Returns & Exchanges
At Swiss Connection, we pride ourselves on precision and style, offering a seamless 30-day return policy for all unworn fashion items in their original packaging. We are dedicated to ensuring your complete satisfaction with every premium piece you purchase from our collection.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original Swiss Connection packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Affix the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing